Returns & Refunds policy

Research Use Only

All products are sold strictly for laboratory research purposes only. Products are not intended for human or veterinary use. Customers are responsible for ensuring products are suitable for their intended research applications prior to purchase. All Sales Are Final

Genesis Labs does not offer refunds, returns, or exchanges on any order once payment has been verified and the product has been dispatched. This policy exists to protect the integrity, chain of custody, and safety of research-grade chemical compounds.

No Returns Accepted

All products sold by Genesis Labs are classified as research-grade chemical compounds intended for in vitro laboratory use. Due to strict quality control, safety, and contamination prevention protocols:

  • No product may be returned once it has left our facility, regardless of reason

  • We cannot verify the storage, handling, or integrity of returned compounds

  • Returned materials pose contamination risks and cannot be restocked or redistributed

  • This policy is standard across the research chemical industry and is non-negotiable

Refunds are not available under any of the following circumstances:

  • Buyer changed their mind after purchase

  • Product was not used or needed

  • Incorrect quantity ordered by the buyer

  • Delivery delays caused by courier or weather

  • Address errors provided by the buyer

  • Products used in a manner inconsistent with RUO guidelines

In exceptional circumstances (e.g., verified payment errors, duplicate charges), Genesis Labs may review refund requests on a case-by-case basis. All decisions are final and at the sole discretion of Genesis Labs.

Order Cancellation

Orders may only be cancelled before payment verification. Once your payment has been confirmed and matched to your order:

  • The order enters fulfillment and cannot be cancelled

  • No refund or credit will be issued for verified orders

  • To request cancellation before verification, contact info@genesislabsruo.com immediately with your order number

Damaged or Incorrect Shipments

In the rare event that your order arrives damaged during transit or you receive an incorrect product, Genesis Labs will investigate and may issue a one-time replacement at our sole discretion. To qualify:

Report within 24 hours - Contact info@genesislabsruo.com within 24 hours of delivery with your order number.

Provide photo or video evidence - Include clear photos or videos of the damaged packaging, product, and shipping label.

Do not dispose of items - Retain all packaging and product until the claim is resolved.

Resolution timeline

Claims are reviewed within 3 business days. Replacements ship within 5 business days of approval.

Note: Monetary refunds are not issued for damaged items. Replacements only.